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Lancaster · Morecambe · Heysham

Local plumbers you can actually get hold of.

Mark and Ste handle bathrooms, heating, kitchens and everyday repairs across the Lancaster district. Straight answers, honest pricing, and a job left tidy.

Call Mark — 07493 029703 Call Ste — 07786 628352 Email the lads
  • £75 + VAT call-out — first hour included
  • Work priced before we start
  • Floors covered, mess taken away
  • Two plumbers, not a call centre

What we do

Plumbing and heating work, start to finish

Planned projects and the unplanned ones. If it carries water or heat, it is probably on this list — and if it is not, ask anyway.

  • Bathroom renovations

    Full bathroom refits and layout changes — first fix pipework through to the last seal of silicone.

    • Full and partial refits
    • Moving soil and waste runs
    • Showers, baths and basins
    • Wet room pipework

  • Underfloor heating

    Wet underfloor heating designed, laid and balanced for bathrooms, kitchens and extensions.

    • Manifold install and balancing
    • Retrofit and new build
    • Zone and thermostat wiring
    • Screed and overlay systems

  • Radiators & heating

    Radiator upgrades, repositioning and heating system work that gets rooms warm without guesswork.

    • Swaps and repositioning
    • TRVs and lockshield valves
    • Power flushing and balancing
    • Towel rails and column rads

  • Kitchen plumbing

    Sinks, taps, wastes and appliance connections — plumbed in properly so nothing weeps behind the units.

    • Sink and tap installation
    • Dishwasher and washer feeds
    • Waste and trap alterations
    • Boiling water taps

  • Repairs & leaks

    The everyday things: drips, running overflows, blocked wastes, seized valves and tired fittings.

    • Leak tracing and repair
    • Blocked sinks and showers
    • Cistern and overflow faults
    • Stopcocks and isolators

  • Landlord & maintenance

    Ongoing plumbing maintenance for landlords, letting agents and holiday lets across the district.

    • Between-tenancy checks
    • Planned repair visits
    • Void property work
    • Written job summaries

How it works

Three steps, no surprises

Most people have been let down by a trade at some point. This is how we try not to be that story.

  1. 01

    Tell us what is happening

    Call or email with the job, the property area, and a photo if you have one. For a leak, tell us what changed and when.

  2. 02

    A straight answer on scope

    We say what the job actually involves, what it does not, and roughly what it costs — before anyone lifts a floorboard.

  3. 03

    Booked in and done tidy

    We turn up when we said, protect the floors, test the work with you, and take the mess away with us.

Who you are dealing with

Two plumbers, two mobiles, no middle man

Hope & Hayes is Mark and Ste. There is no office, no dispatcher and no subcontractor you have never spoken to turning up on the day. You get one of us on the phone, and one of us at the door.

We work almost entirely on repeat customers and word of mouth around Lancaster, which is a decent incentive to leave a job right. That means explaining what we found, pricing it before we start, and not disappearing halfway through to chase a bigger job.

Call-out charge
£75 + VAT (first hour included)
Public liability cover
£2m
Trading since
2026

When we work

Monday to Friday
8:00am – 6:00pm
Saturday & Sunday
Closed

Water pouring in right now?

Turn the stopcock off first — usually under the kitchen sink — then ring rather than email. We pick up the phone quicker than the inbox.

Mark — 07493 029703 Ste — 07786 628352

Where we work

Lancaster based, and happy to travel

Lancaster, Morecambe and the villages between are our core patch — close enough that we can usually get to you the same day. Past that we go out as far as Preston, Kendal and Settle, with travel time added to the job and told to you before you commit.

Core patch — same-day where we can

  • Lancaster

    City centre, Bowerham, Scotforth, Ridge

  • Morecambe

    Bare, Torrisholme, West End

  • Heysham

    Higher and Lower Heysham, Middleton

  • Galgate

    Ellel, Bailrigg, Conder Green

  • Caton

    Brookhouse, Halton, Claughton

  • Carnforth

    Bolton-le-Sands, Warton, Silverdale

Further afield — booked in around travel

  • Garstang
  • Preston
  • Kirkby Lonsdale
  • Milnthorpe
  • Arnside
  • Kendal
  • Ingleton
  • Settle

Somewhere else entirely? Ring Mark on 07493 029703 or Ste on 07786 628352 and ask — we will give you a straight yes or no.

Common questions

The things people ask first

If yours is not here, it is not a daft question — just ask.

Which areas do you cover?

Our core patch is Lancaster, Morecambe, Heysham, Galgate, Caton, Carnforth and the villages between them. We also travel further out — Garstang, Preston, Kirkby Lonsdale, Milnthorpe, Arnside, Kendal, Ingleton and Settle are all well within reach. If you are further still, ring and ask.

Do you charge a call-out fee?

Yes — £75 plus VAT, and that covers coming out plus the first hour of work. Plenty of smaller jobs are finished inside that hour. If yours needs longer, or needs parts, we tell you what it will cost before we carry on, so the only number that changes is the one you have already agreed to.

Do you work on boilers and gas appliances?

No. We are not Gas Safe registered, so anything on the gas side — boilers, gas fires, gas cookers — has to go to a Gas Safe engineer. What we do cover is the wet side of a heating system: radiators, pipework, valves, cylinders, underfloor heating and pumps.

How quickly can you come out for a leak?

Active leaks and no-heating calls get priority and we aim to be with you the same day or the next working day. We work Monday to Friday, so a weekend leak will be picked up first thing Monday. If water is running and you cannot stop it, turn off the stopcock first, then call rather than email.

Can you handle a whole bathroom, or only the plumbing?

We take on full bathroom renovations including the pipework, fitting and finish. Where a job needs a tiler, plasterer or electrician we bring in trades we already work with rather than leaving you to chase them.

Do you work with landlords and holiday lets?

Yes. We do between-tenancy checks, planned maintenance visits and reactive repairs, and we can send a short written summary of what was done for your records.

Are you insured?

Yes — we carry public liability cover, and we are happy to send the paperwork over before we start.

Get in touch

Tell us what needs doing

Ring for anything urgent, email for everything else. Either way you are speaking to Mark or Ste, not a booking system.

Mark — 07493 029703 Ste — 07786 628352 hello@hopeandhayes.co.uk

Monday to Friday, 8:00am – 6:00pm. Two mobiles, no switchboard — if one of us is under a sink, try the other.

Worth mentioning when you get in touch

  • What the job is, or what has gone wrong
  • Which town or area the property is in
  • A photo of the pipework, radiator or leak
  • When suits you for a call back

It is not a test — send what you have and we will ask if we need more.

Call-out £75 + VAT. That covers coming out and the first hour of work. If the job needs longer or needs parts, we price it and tell you before we carry on.